Titan Pergola Side Wall (multiple options)

Estimated delivery for in stock items is 5 - 7 working days. 

Where delivery is for non-pallet deliveries attempted and there is no response, our carrier will make a number of attempts to re-deliver the goods. If they are unable to deliver the goods to you, they will be returned to us, with the additional costs incurred being charged to you. Should you ask for the goods to be re-delivered you will be required to pay an additional delivery charge.

Where delivery is for palletised items, you shall accept a mutually pre-arranged delivery time/date ("Scheduled Delivery") and you are responsible for ensuring that:

(i) you provide adequate delivery instructions, and

(ii ) appropriate access is available to the delivery team and their vehicle, and

(iii) you, or a responsible adult on your behalf, are present to accept the delivery.

If you are the cause of a failed delivery attempt, either due to
failure on your responsibilities above or for any other reason whatsoever, then we reserve the rights to:

1.1 charge you for the unsuccessful delivery attempt; and

1.2 charge you for the costs (including insurance) of storing the Goods until actual delivery; and

1.3. charge you for a redelivery, if applicable.

On delivery: Should an item be missed or appear not delivered then we request that you notify us as soon as possible, preferably within 24hrs of initial receipt of delivery. We will not be held responsible for missing items if you have agreed for a delivery to be left somewhere without a signature.

On assembly: Should a part appear missing from an item please report the item that is missing the part along with a description of the part you believe to be missing. On both, the above instances replacement goods will be despatched as soon as possible.

If any damage has occurred during transit we will replace the item or part free of charge. If items are lost in transit, we will replace them free of charge. In instances where damage is acknowledged by us and the damage is substantial enough to require a refund against your order, we are under no obligation to collect the product and may request that disposal is made by you.

When acceptance of an order takes place, the consumer loses the right to reject the goods, within 14 days, unless the item has been altered or use of the item continues after a complaint is registered with us.

When raising a complaint of faulty goods, we may request photos or videos with regards to damages or missing parts. This is to clearly clarify the fault.

Items must be returned in their original packaging and unused condition. We reserve the right to deny a return if the items do not meet these criteria.

Refunds will be processed upon the successful receipt and inspection of the returned items.

Refunds will be issued to the original payment method.For any unwanted items, the cost of the return will be the responsibility of the buyer, though we are always happy to help you find the cheapest, trackable returns service available. We are not responsible for the loss of any items that are not returned on a traceable service.

Whilst we do all that we can to ensure our packaging is secure and that your items inside are safe and sound, if there are any faults, knocks or bumps that we, or our courier, have caused, we’ll look to resolve this right away. We may send someone out to repair your item, collect your item (on some occasions, we may even ask you to donate the item to charity if we feel it can be of use to someone else) and refund you in full, repair it, or sort out a replacement. For the speediest resolution, when you contact us be sure to include detailed images of the problem so we can understand how best to resolve the issue.